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We will be working to the best of our ability to continue to service your computer and other remote issues during the COVID-19 pandemic. If you have questions on anything in this letter please call the shop at (503)362-4335. All computers, external drives, etc…,will be wiped down before customer pickup. If we are having to clean dropped off items, because it was not cleaned prior to be delivered, there will be a $35.00 cleaning fee will be added to the bill.

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Joytech Bluetooth Music Tesla Coil Arc Plasma Loudspeaker Wireless Transmission Experiment Desktop Toy Model SSTC SS02. Discover more about the small businesses partnering with Amazon and Amazon’s commitment to empowering them. Please wipe down as components you are bring to the shop. Shop products from small business brands sold in Amazon’s store. (This for your safety and the other customers we will be visiting.) Intake Procedure: 1. We are asking that customers please wear mask while the tech is on premises. On-Site service: Starting June 14, 2021: 1. Store hours Monday-Friday 9:00 am- 5:30 pm. We are asking that all customers please wear a mask when entering the store.

We will be taking in computers as normal, but are limiting customers to NO more than two in the shop at one time. Due to the COVID-19 global crisis, we have obviously had to make some adjustments to the way we conduct business. The worst example I can remember was a laptop that had its screen replaced and where the webcam was supposed to be on the screen bezel was instead a screw that held the LCD together.Įditor's Note: This article originally appeared on Consumerist.I hope you are doing well. There were times I would send off a computer 3 times for a verified issue and the unit would come back with the same issue un-repaired. Geek Squad City, the repair center for repairs we could not do in-store (any repair that was not a hard drive, memory, or power supply replacement), routinely completed unsatisfactory repair work. I specifically remember inquiring about this, and apparently there exists such a program for the GS Auto Techs in which they also get paid more for each certification passed, but not for GS Computer Techs.ĩ. Best Buy does not encourage Geek Squad employees to get certifications or reimburse or pay for part of taking a certification. The only position an employee could move up to is the Manager.Ĩ. There is no chance for advancement within the Geek Squad department. Also, we were taught in Geek Squad to push the credit card even if the customer was already paying with another form of tender.ħ. More than once, I witnessed Best Buy employees talking to people about signing up for a credit card, only to find out they were not old enough. Best Buy Credit Cards were pushed to customers at every available opportunity.

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If you weren’t doing so well, then the manager “coached” you on how to sell more services.Ħ. Before the end of your shift, you were required to get a manager to look at your sales sheet and sign it. Although this changed shortly before I left, Geek Squad employees at the store I worked at were required to track each individual sale.

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If an individual had a small software issue that could simply be resolved, then we were taught to charge $200.ĥ. Employees are taught situational tactics to extract as much money as possible from a potential customer. I remember one instance where my GM said that selling a new computer with services was more important than completing a customer’s unit that they had already paid for.Ĥ. Selling services and warranties are pushed more than actually completing repairs. Specifically, individuals who have no experience working on computers are given the appearance of being a technician.ģ. People are hired or promoted from other departments to Geek Squad simply to sell services. This stems from inadequate and outdated training materials, such as the Best Buy Learning Lounge.Ģ. A high percentage of Geek Squad employees lack basic troubleshooting skills such as correctly identifying malfunctioning components. did feel that there is some backstage info the public might want to know.ġ. And while he says that he considers his time there to be “generally a positive experience,” K.

recently ended his 4.5 year tenure as a Geek Squad member at Best Buy.

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